Frequently Asked Questions

Selected models support functions such as human detection, vehicle detection, line crossing, intrusion detection, face capture and smart motion filtering. Available functions depend on the camera and recorder model.

Yes. Depending on the model, Mate cameras use infrared night vision, full-color low-light imaging or smart dual-light technology to capture clear footage at night.

Most Mate IP cameras support ONVIF integration. Compatibility may vary by model, firmware version and the functions supported by the third-party recorder or video-management platform.

Compatible systems allow remote live viewing, playback, notifications and device management through the supported mobile application or desktop software.

Recordings may be stored on an NVR, DVR, compatible microSD card or network-storage system. Available storage methods depend on the selected equipment.

Outdoor models commonly use IP66 or IP67-rated housings. Always check the individual product specification before installation.

Mate offers wired, wireless and hybrid alarm solutions for homes, offices, retail stores, warehouses and other commercial properties.

Compatible systems can be armed, disarmed and monitored remotely. Users may also receive event notifications through the supported mobile application.

The system can continue operating locally when the internet connection is unavailable. Models equipped with GSM, LTE or another backup communication method may continue sending alerts.

Depending on the control panel, compatible accessories may include motion detectors, magnetic contacts, smoke detectors, gas detectors, water-leak sensors, panic buttons, sirens and keypads.

Yes. Additional detectors, sirens, keypads and remote controls can be added within the capacity and compatibility limits of the selected control panel.

A Power over Ethernet switch transmits network data and electrical power through one Ethernet cable. It simplifies the installation of IP cameras, access points, intercoms and other compatible devices.

Depending on the model, Mate switches may support IEEE 802.3af, IEEE 802.3at or higher-power PoE standards. Check the product specification and total PoE power budget before connecting devices.

Yes. Standards-compliant PoE devices can normally operate with Mate switches when their voltage, PoE standard and required power are compatible.

Extend Mode increases the supported transmission distance on selected models, often by reducing the port speed. Maximum distance depends on the switch, cable quality and connected device.

The PoE power budget is the maximum total power that a switch can supply to all connected PoE devices. The combined device consumption must remain below this limit.

The Mate range may include smart cameras, video doorbells, smart locks, plugs, lighting controls, gateways and security sensors.

Some Wi-Fi products connect directly to the router. Other devices using Zigbee or a proprietary wireless protocol may require a compatible gateway or control panel.

Compatible products can send real-time notifications for motion, door openings, alarm events, device status changes and other configured activities.

Selected devices may support Amazon Alexa, Google Assistant or other platforms. Compatibility should be confirmed on the individual product page.

Supported applications may allow the main account holder to share selected devices or locations with family members, employees or other authorized users.

Mate provides Ethernet switches, PoE switches, wireless equipment, network accessories and structured cabling products for residential and professional installations.

Yes. Selected products are suitable for offices, stores, hotels, schools, warehouses and surveillance networks. Product selection should be based on bandwidth, port count and management requirements.

Selected models provide Gigabit Ethernet ports and high-speed uplinks. Port speed is listed in each product specification.

Use certified copper Ethernet cable suitable for the required speed, installation distance and environment. For PoE systems, solid-copper cable is preferred over copper-clad aluminium cable.